RBL Bank Customer Care Number

RBL is known as Ratnakar Bank Ltd. is India’s fastest growing private sector bank which is listed NSE and BSE. The bank operating all the states across India, providing best-in-class products & services. The Bank offers 6 types of business verticals i.e.Corporate & Institutional banking, Commercial & Business banking, Retail Assets, Development Banking & Financial Inclusion, Treasury & Financial Markets Operations. RBL banking and credit card toll free helpline numbers and e-mail support provided below.

RBL Banking & Credit card Customer care Helpline Numbers

Banking Customer Care Number+91 22 6115 6300
Banking Customer Support E-mailcustomercare@rblbank.com
Credit Card customer Care Number+91 22 6232 7777
Credit Card E-mail Supportcardservices@rblbank.com
SuperCard Helpline Number+91 22 7119 0900
SuperCard E-mail Supportsupercardservice@rblbank.com
Administrative OfficeRBL Bank Ltd.
Mahavir, Shri Shahu Market Yard,
Kolhapur – 416005.
Maharashtra State, India
Phone :+91 231 2650981 to 984
Registered OfficeRBL Bank Ltd.
1st Lane,Shahupuri,
Kolhapur – 416001.
Maharashtra State, India.
Phone: +91 231 6650214
Corporate OfficeRBL Bank Ltd.
One Indiabulls Centre,
Tower 2B , 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
Phone: +91 22 4302 0600
NEFT Customer Facilitation CenterPhone: +91 22 6115 6300 to 99

Investor Grievance Redressal Contact Details

Company Secretary and Compliance OfficerRBL Bank Ltd.
One Indiabulls Centre,
Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (West),
Mumbai – 400 013. India
E-mail : investorgrievances@rblbank.com
Phone : +91 22 43020600
Registrar and Transfer AgentLink Intime India Pvt. Ltd.
C-101, 247 Park, L.B.S. Marg,
Vikhroli(W), Mumbai – 400 083. India
E-mail: rnt.helpdesk@linkintime.co.in
Phone: +91 22 4918 6000
IEPF Nodal Officerinvestorgrievances@rblbank.com
Report a Fraudulent Activity -VigilancePhone : +91 22 6115 6300
E-mail: vigilance@rblbank.com

Grievance Redressal Process for Credit Cards

First Level :

In case of the above customer care interaction is not fruitful customer may approach First Level Grievance Redressal Forum – Send a Letter below

Manager – Credit Cards Service,
RBL Bank Limited Cards Operating Centre – COC,
JMD Megapolis,
Unit No 306-311 – 3rd Floor, Sohna Road ,
Sector 48, Gurgaon, Haryana 122018.

Company will responds within 10 days of receiving your letter /email depending on the subject of customer query.

Second Level :

In case of not get response in 10 days customer may approach Second Level Grievance Redressal Forum through e-mail or Address below

  1. E-mail : headcardservice@rblbank.com
  2. Mailing Address Below

Head – Cards Services,
RBL Bank Limited,
Cards Operating Centre – COC,
JMD Megapolis, Unit No
306-311 – 3rd Floor,
Sohna Road, Sector 48,
Gurgaon, Haryana 122018

Third Level :

In case of customer did not receive response within 4 days customer may contact nodal officer as below

RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road, Gurugram –122018, Haryana.
E-mail: principalnodalofficer@rblbank.com
Phone :022 7143 2700

Final Level to Banking Ombudsman

In case customer do not receive a “final response” within 30 days from the date you raised their issue, or are dissatisfied with that complaint, customer may approach the Banking Ombudsman for an individual review. Further customer may approach Banking Ombudsman at www.rbi.org.in

Grievance Redressal Process for Banking

First Level

Not received proper response from bank, customer can contact customer service executive of their respective branch or write complaint to Branch manager providing the entire details of account number, name, customer query and get the complaint acknowledgement with reference number. Customer can also call bank helpline Number – 022 61156300 to 99.

Second Level

Customer did not receive proper response in first level, they may contact the below Regional Nodal Officers with the complaint reference number. This way customer get response within 10 days

Nodal Officer – South & Goa :

RBL Bank Limited
First Floor, Rashmi Towers ,
No.1,Valluvarkottam High Road,
Nungambakkam,Chennai – 600 034
Phone : 044-40431529
E-mail: regionalnodalofficersouth@rblbank.com

Nodal Officer – Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab :

RBL Bank Limited
Upper Ground Floor, Hansalaya Building,
15, Barakhamba Road, New Delhi, 110001
Phone: 011-49386421
E-mail: regionalnodalofficernorth@rblbank.com

Nodal Officer – MP & Kolkata :

RBL Bank Limited
Thapar House, 25 Brabourne Road,
1st Floor,Kolkata – 700 001
Phone: 033-40330168
E-mail: regionalnodalofficereast@rblbank.com

Nodal Officer – Maharashtra:

RBL Bank Limited
India Bulls Centre,
Tower 2B, 9th Floor,
841 Senapati Bapat Marg,
Lower Parel – 400 013.
Phone: 022-43020781
E-mail: regionalnodalofficerwest@rblbank.com

Third Level

If the response from regional nodal officer does not meet your satisfaction then customer need to approach Principal Nodal Officer of the Bank at the Final Level as below.

Principal Nodal Officer – RBL Bank Ltd.
RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road,Gurugram – 122018, Haryana.
Email – principalnodalofficer@rblbank.com
Phone – 022 7143 2700

Banking Ombudsman

If the Principal Nodal Officer is also fails to satisfy the grievance customer may contact directly to RBI Banking Ombudsman to click here

Important links

Official Website

Branches and ATM’s across India

Feedback & complaints

Do not Call Registry

Aadhaar Enrollment Centers

Service Charges & fees

Banking Ombudsman

Social Links