Kotak Mahindra Bank Customer Care Number

Kotak Mahindra Bank is the leading private sector bank in India which is from kotak Mahindra Group offering wide range of financial products and services along with banking services. Kotak Mahindra Bank Launches Kotak 811 India’s first Zero-Contact, video KYC savings account. Kotak Mahindra bank offers financial products under banking segment i.e. Savings Account, Current Account, fixed deposit, recurring deposit, credit card, debit card, forex/prepaid card, loans, insurance products etc.. The Kotak Mahindra Bank Customer Care toll free helpline numbers, e-mail support, grievance cell details and other complaint process provided below.

Kotak Bank 811, Banking, Credit Card Customer Care

Banking and Credit Card Customer Care – Phone Banking
[between 10am to 6pm (Monday to Sunday)]
1860 266 2666
Fraud or any unauthorized transaction in your Account / Credit Card
[ between 10am to 6pm (Monday to Sunday) ]
1800 209 0000 
For Security related Issues on Banking & credit Carditsecurity.bank@kotak.com
Give miss call to complete KYC for 811 Account. bank executive will contact  02233067171
Know balance with just a miss call from registered mobile number 1800 274 0110
Registered Office27 BKC, C 27,
G Block,Bandra Kurla Complex,
Bandra (E), Mumbai – 400051

Customer Care Phone Banking Numbers Across India

Ahmedabad (079) 66006022
Bangalore (080) 66006022
Chennai (044) 66006022
Hyderabad (040) 66006022
Mumbai (022) 66006022
New Delhi (011) 66006022
Pune (020) 66006022

Customer Care Phone Banking for NRI Customers

USA 1855-3656767
AUSTRALIA 001180044990000
HONG KONG 00180044990000
U. K 0080044990000
CANADA 18557684020
SINGAPORE 8001013054

Senior Management Contacts

DesignationNameEmail ID
Executive Vice Chairman and Managing DirectorMr. U. Kotakceo@kotak.com
Joint Managing DirectorMr. D. Guptajmd.dg@kotak.com
Country Head – Consumer BankingMs. S. Ekambaramcountryhead.consumer@kotak.com
Country Head – Wholesale & Investment BankingMr. K.V.S. Maniancountryhead.wb@kotak.com
Country Head – Commercial BankingMr. D Kannancountryhead.cb@kotak.com

Grievance Levels for Banking Services


Submit request by e-mail/phone banking/Internet Banking/Postal E-mail/Visiting your nearest branches to above mentioned customer support then wait for Turn Around Time (TAT) for the respective complaint.


If not received satisfactory response at LEVEL 1 within time please send a mail to click here for Second Level Service Assurance or download the grievance form and post to the mentioned address in the form


If not received satisfactory reply at LEVEL 2 within 5 days click here to contact nodal officer through e-mail or send the complaint to the below nodal officer.

Kotak Infinity,
6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg,
Malad (E),Mumbai – 400097
Phone : 8879374983(Mon to Fri (10.00 am to 6.00 pm)


If not received satisfactory response at the LEVEL3 within 3-5 days , please contact here the issue Principal Nodal Officer or Direct mail to below

Kotak Infinity,
5th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097
Phone: +91 8879412910 (Mon to Fri 10.00 am to 6.00 pm)

Grievance regarding ATM Service Issues

The Complaints regarding ATM transactions as Non cash or Short Cash issues etc..

For Kotak Mahindra Bank Customers

  • Customers may call 24×7 above customer care numbers i.e 1860 266 2666 and register their complaint or write a request in net banking 
  • Customer may visit nearest branch 
  • Customer may write direct letter to the below                                                                      Kotak Mahindra Bank Ltd.
    P.O. Box: 16344,
    Mumbai – 400013

For Non Kotak Mahindra Bank Customers

Non Kotak Mahindra Bank customers can download the ATM grievance form and  contact card issuing bank. In that customer need to mention ATM ID which is available on printed slip or ATM premises.

Answers for Frequently Asked Customer Questions

How can I talk to kotak customer care and How can I complain to kotak mahindra bank?

If customer is within India, customer can call to above mentioned customer care number for general banking and credit card queries i.e 1860 266 2666 , for fraud or suspicious activity can call to 1800 209 0000 for quick solution.

If customer is out side of India please check the above details mentioned in the table as country wise

How Can I close My Kotak Bank Account?

Call to customer Care Number – 1860 266 2666 or click here Visit nearest branch

How can I change my communication address?

  • Customer can raise a request to nearest branch along with the necessary documents. That will be processed and executed within 7 working days from the date the request. 
  • For change of address only in the Credit Card records, customer can also call 24X7 helpline number 1860 266 2666 . This request may take uptp 10 working days.
  • Customer need to carry address proof documents like, passport, driving licence, voter ID, Aadhaar card, utility bill, bank statement, bank account Passbook etc.

What is Kotak 811 Account?

Kotak Mahindra Bank offers Zero Balance digital account with download of single App in play store or from website.The 811 offers 4% P.A interest rate, the account opening process is very easy with Aadhaar number, PAN card and other minimal information within few steps and takes few minutes. The account number , IFC Code, branch details are instantly generates and ready to use.

Download the app in Apple I phone

Download the app in Android Phone

In how many ways I can Pay my Kotak Credit card Payment?

Customer can pay their credit card payment in many ways as below

  • Net Banking
  • Webpay
  • Auto Debit
  • VISA Payment
  • Phone banking
  • Over the branch counter
  • cheque payment

Useful Links

Official website

Activate Do Not Call Service

Link your Aadhaar Card

Aadhaar Card Enrollment centers

Help Center

Social Links