RBL is known as Ratnakar Bank Ltd. is India’s fastest growing private sector bank which is listed NSE and BSE. The bank operating all the states across India, providing best-in-class products & services. The Bank offers 6 types of business verticals i.e.Corporate & Institutional banking, Commercial & Business banking, Retail Assets, Development Banking & Financial Inclusion, Treasury & Financial Markets Operations. RBL banking and credit card toll free helpline numbers and e-mail support provided below.
RBL Banking & Credit card Customer care Helpline Numbers
| Banking Customer Care Number | +91 22 6115 6300 |
| Banking Customer Support E-mail | customercare@rblbank.com |
| Credit Card customer Care Number | +91 22 6232 7777 |
| Credit Card E-mail Support | cardservices@rblbank.com |
| SuperCard Helpline Number | +91 22 7119 0900 |
| SuperCard E-mail Support | supercardservice@rblbank.com |
| Administrative Office | RBL Bank Ltd. Mahavir, Shri Shahu Market Yard, Kolhapur – 416005. Maharashtra State, India Phone :+91 231 2650981 to 984 |
| Registered Office | RBL Bank Ltd. 1st Lane,Shahupuri, Kolhapur – 416001. Maharashtra State, India. Phone: +91 231 6650214 |
| Corporate Office | RBL Bank Ltd. One Indiabulls Centre, Tower 2B , 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013. India. Phone: +91 22 4302 0600 |
| NEFT Customer Facilitation Center | Phone: +91 22 6115 6300 to 99 |
Investor Grievance Redressal Contact Details
| Company Secretary and Compliance Officer | RBL Bank Ltd. One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (West), Mumbai – 400 013. India E-mail : investorgrievances@rblbank.com Phone : +91 22 43020600 |
| Registrar and Transfer Agent | Link Intime India Pvt. Ltd. C-101, 247 Park, L.B.S. Marg, Vikhroli(W), Mumbai – 400 083. India E-mail: rnt.helpdesk@linkintime.co.in Phone: +91 22 4918 6000 |
| IEPF Nodal Officer | investorgrievances@rblbank.com |
| Report a Fraudulent Activity -Vigilance | Phone : +91 22 6115 6300 E-mail: vigilance@rblbank.com |
Grievance Redressal Process for Credit Cards
First Level :
In case of the above customer care interaction is not fruitful customer may approach First Level Grievance Redressal Forum – Send a Letter below
Manager – Credit Cards Service,
RBL Bank Limited Cards Operating Centre – COC,
JMD Megapolis,
Unit No 306-311 – 3rd Floor, Sohna Road ,
Sector 48, Gurgaon, Haryana 122018.
Company will responds within 10 days of receiving your letter /email depending on the subject of customer query.
Second Level :
In case of not get response in 10 days customer may approach Second Level Grievance Redressal Forum through e-mail or Address below
- E-mail : headcardservice@rblbank.com
- Mailing Address Below
Head – Cards Services,
RBL Bank Limited,
Cards Operating Centre – COC,
JMD Megapolis, Unit No
306-311 – 3rd Floor,
Sohna Road, Sector 48,
Gurgaon, Haryana 122018
Third Level :
In case of customer did not receive response within 4 days customer may contact nodal officer as below
RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road, Gurugram –122018, Haryana.
E-mail: principalnodalofficer@rblbank.com
Phone :022 7143 2700
Final Level to Banking Ombudsman
In case customer do not receive a “final response” within 30 days from the date you raised their issue, or are dissatisfied with that complaint, customer may approach the Banking Ombudsman for an individual review. Further customer may approach Banking Ombudsman at www.rbi.org.in
Grievance Redressal Process for Banking
First Level
Not received proper response from bank, customer can contact customer service executive of their respective branch or write complaint to Branch manager providing the entire details of account number, name, customer query and get the complaint acknowledgement with reference number. Customer can also call bank helpline Number – 022 61156300 to 99.
Second Level
Customer did not receive proper response in first level, they may contact the below Regional Nodal Officers with the complaint reference number. This way customer get response within 10 days
Nodal Officer – South & Goa :
RBL Bank Limited
First Floor, Rashmi Towers ,
No.1,Valluvarkottam High Road,
Nungambakkam,Chennai – 600 034
Phone : 044-40431529
E-mail: regionalnodalofficersouth@rblbank.com
Nodal Officer – Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab :
RBL Bank Limited
Upper Ground Floor, Hansalaya Building,
15, Barakhamba Road, New Delhi, 110001
Phone: 011-49386421
E-mail: regionalnodalofficernorth@rblbank.com
Nodal Officer – MP & Kolkata :
RBL Bank Limited
Thapar House, 25 Brabourne Road,
1st Floor,Kolkata – 700 001
Phone: 033-40330168
E-mail: regionalnodalofficereast@rblbank.com
Nodal Officer – Maharashtra:
RBL Bank Limited
India Bulls Centre,
Tower 2B, 9th Floor,
841 Senapati Bapat Marg,
Lower Parel – 400 013.
Phone: 022-43020781
E-mail: regionalnodalofficerwest@rblbank.com
Third Level
If the response from regional nodal officer does not meet your satisfaction then customer need to approach Principal Nodal Officer of the Bank at the Final Level as below.
Principal Nodal Officer – RBL Bank Ltd.
RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road,Gurugram – 122018, Haryana.
Email – principalnodalofficer@rblbank.com
Phone – 022 7143 2700
Banking Ombudsman
If the Principal Nodal Officer is also fails to satisfy the grievance customer may contact directly to RBI Banking Ombudsman to click here
Important links
Branches and ATM’s across India