Vistara is joint venture between Tata Sons Pvt. Ltd. and Singapore Airlines Ltd. Vistara Customer care toll free helpline numbers, e-mail support across the world, other queries are discussed below.
Vistara Customer Care – Across the World
| Customer Care Number | +91 9289228888 |
| E-mail Support | custrelations@airvistara.com |
| Grievance Redressal- Nodal Officer | nodalofficer@airvistara.com |
| Appellate Authority | appellateauthority@airvistara.com |
| Air Sewa | www.airsewa.gov.in |
| For Media | media@airvistara.com |
| For Club Vistara | contactus@clubvistara.com |
India
| Customer Care Number | +91 9289228888 |
| Customer Support E-mail | custrelations@airvistara.com |
| For Baggage Lost – Delhi Airport | LostProperty.dial@gmrgroup.in |
| For Baggage Lost – Mumbai Airport | bom.mhb@airvistara.com |
| Registered Offfice | TATA SIA Airlines Ltd. Jeevan Bharti Tower-1,10th floor, 124 Connaught Circus, New Delhi 110001, India |
| Corporate Office | TATA SIA Airlines Ltd. 10th Floor, One Horizon Center, Golf Course Road, DLF Phase-V, Sector-43, Gurgaon, Haryana-122003, India |
Australia
| Customer Care Toll Free Number | 1300 032 802 |
| E-mail Support | au.support@airvistara.com |
| Registered Office | The Walshe Group Level 5, 117 York Street, Sydney NSW 2000 Office timings: Mon-Fri 0900 -1700 Syd LT |
Bangkok
| Contact Number | +66 2 7181839 – 40 +66 91 223 4748 |
| vistara@apiairlines.com | |
| For Baggage loss in the Airport | baggage.services@airportthai.co.th. |
| Registered office | Air People International Co.Ltd. 14th Floor, Charn Issara Tower II 2922/215 New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10310 |
Colombo
| Contact Number | +94112168290 |
| vistara.cmb@aviation.hayleys.com | |
| Registered Office | North South Lines (Pvt) Ltd No 400 Deans Road, Colombo 10 |
Greece & Cyprus
| Contact Number | +302109942567 |
| sia@asianaviation.co | |
| Registered Office | Asian Aviation 501 Vouliagmenis Avenue 16341 Ilioupoli Greece |
Japan
| Contact Number | 81 3 3593 6769 |
| Fax No | 81 3 3593 6534 |
| E-mail Support | asipaxtyo@airsystem.jp |
| Registered Office | Air System Inc. Shimbashi Frontier Bldg., 7F, 3-4-5, Shimbashi, Minato-ku, Tokyo, 105-0004 Japan |
Singapore
| Contact number | +65 6922 9600 |
| vistarasg.sales@changirecommends.com.sg | |
| For Any Grievance Redressal – E-mail | custrelations@airvistara.com. |
| For Baggage lost in Singapore Airport | +65 65974500 |
| Registered Office | Changi Travel International Pte Ltd 80 Airport Boulevard #04-07/08 Monday to Friday, 09:00AM – 06:00PM Changi Airport Terminal 1,Singapore-81964 |
UAE
| Contact Number | +971 4 359 5000 |
| E-mail Support | vistarauae@airvistara.com |
| For Baggage Lost – in Dubai Airport | +971 4504 4594 |
| Registered office | New World Travels Sharaf Building, Ground floor, Next to Sharaf Exchange, Mankhool, Bur Dubai, United Arab Emirates |
Kathmandu
| Contact Number | +977-1-4432616/617 |
| info@travelright.agency | |
| Registered Office | Travel Right Pvt. Ltd. Office Address: Hattisar-1, Kathmandu, Nepal |
Russia
| Contact number | +7 495 699-52-19 |
| vistara@apg-gsa.ru | |
| Registered Office | APG Russia Ltd. Bolshaya Sadovaya str., 10, office VIII (20), 123001, Moscow, Russia |
France
| Contact Number | +33 153 77 13 15 |
| vistara.fr@apg-ga.com | |
| Registered Office | APG 66 avenue des Champs-Elysées, Paris, France 75008 |
United Kingdom
| Contact Number | +44 (0)20 7644 6122 |
| LONRES.Vistara@aviareps.com | |
| Registered Office | Aviareps UK Ltd. 7th Floor, The Mille; 1000 Great West Street, Brentford TW8 9DW, Greater London, United Kingdom |
Ireland
| Contact Number | +353 (0)1 663 3932 |
| Vistara.ie@aviareps.com | |
| Registered Office | Aviareps UK Ltd 3 Upper Mount Street, Dublin 2, Republic of Ireland |
Benelux
| Contact Number | +31 – (0)20-5200286 |
| vistara.ams@aviareps.com | |
| Registered Office | Aviareps BV Capellalaan 121 2132 JM Hoofddorp Netherlands |
Saudi Arabia
| Contact number | +966 12 606 0018 |
| omarjr@ace-travel.com | |
| Registered Office | ACE Travel Ltd. 1st floor, Near Gate No. 13, Heraa International Mall, Heraa Street, Al-Naim District, Jeddah, Saudi Arabia P.O. Box 6152, Jeddah 21442 |
Taiwan
| Contact number | 886-2-2771-5900 |
| UKTWN@gofederal.com.tw | |
| Registered Office | Federal Transportation Co.,Ltd. 10F.-5, No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 104, Taiwan |
Kenya
| Contact number | 25472 169 7730 |
| Info@acharyatravel.com | |
| Registered Office | Acharya Travel Agencies Ltd No 43 Moi Avenue Acharya Travel House , Nairobi |
New Zealand
| Contact number | 0800 326 135 |
| nz.support@airvistara.com | |
| Registered Office | Walshes World Limited Level 6, 52 Swanson Street, Auckland. 1010, New Zealand |
Germany
| Contact number | +49(0)69 20977638 |
| vistara@friends-world.com | |
| Registered Office | Friends Touristik Marketing GmbH & Co KG Hochstraße 17 | 60313 Frankfurt am Main |
Oman
| Contact Number | +968 24760500, +968 24760551 |
| khot@kr.om | |
| Registered Office | Khimji’s House Of Travel Khimji’s Building, Opp. Hotel Haffah House, Ruwi Street ,Muscat. |
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Frequently Asked Questions by Customers
What is the check-in baggage allowance?
For Travel Withn India – Fare Category Baggage Allowance per Customer (except infant)
| Cabin Class | Value | Standard | Flexi |
| Economy Class | 1 pc, maximum 15kg | 15kg | 20kg |
| Premium Economy | 20kg | 25kg | 30kg |
| Business Class | 30kg | 35kg | 40kg |
For Travel Outside India – To Bangkok, Dubai, Singapore and Colombo
Fare Category Baggage Allowance per Customer (except infant)
| Cabin Class | Value | Standard | Flexi |
| Economy Class | 30kg | 30kg | 35kg |
| Premium Economy | 35kg | 35kg | 40kg |
| Business Class | 40kg | 40kg | 45kg |
For Travel Outside India – To Kathmandu
Fare Category Baggage Allowance per Customer (except infant)
| Cabin Class | Value | Standard | Flexi |
| Economy Class | 20kg | 20kg | 25kg |
| Premium Economy | 25kg | 25kg | 30kg |
| Business Class | 30kg | 35kg | 40kg |
Which terminal in Delhi for Vistara
Airport:
Indira Gandhi International Airport,
New Udaan Bhawan, New Delhi
Airport Contact Number +91 011 61234567
Lounge: Plaza Premium Lounge
Located – Domestic and International Departures, Terminal 3
Terminal Information:
Vistara operates from Terminal 3
vistara flies from which terminal in mumbai?
Airport :
Chhatrapati Shivaji Maharaj International Airport
Santacruz, Andheri
Mumbai
Airport Contact Information: +91 22 66851010
Lounge:
GVK Lounge and Loyalty Lounge (lounge access card holders)
Located in Terminal 2 on Level 3
Opening hours: 24 hours
Lounge for American Express card holders
Located in Terminal 2 on Level 3
Opening hours: 24 hours
Terminal Information:
Vistara operates from Terminal 2. For check-in, customers can proceed to Gate-4, Row-G
vistara flies from which terminal in Singapore?
Airport :
Singapore Changi Airport
70 Airport Boulevard, Singapore
Airport Contact Information: +65 6922 9600
Terminal no: 3
vistara flies from which terminal in Dubai?
Airport:
Dubai International Airport
Terminal 1, Airport Road, Dubai
Terminal :
Vistara operates from Terminal 1