GeM-Government e Marketplace Customer Care
| Toll Free Number 1 | 1800-419-3436 |
| Toll Free Number 2 | 1800-102-3436 |
| Railway Helpline | +91 7824074423 |
| E-mail Support | helpdesk-gem@gov.in |
Web Information Manager
| Web Information Manager | Divesh Prakash – Web Manager Jeevan Tara Building 2nd Floor Parliament Street, New Delhi-110001 E-mail: gem.webmaster@gem.gov.in |
GeM Officials
| Designation | Exchange | Direct No | Email Id |
| Chief Executive Officer (CEO) | 011-40236101 | 011-23725091 | ceo-gem@gov.in |
| Chief Financial Officer (CFO) | 011-23725098 | cfo.gem@gem.gov.in | |
| Company Secretary-KMP | 011-40236136 | – | cs01-gem@gem.gov.in |
| JS & ACEO | 011-40236174 | 011-23725096 | js-aceodk@gem.gov.in |
| ACEO | 011-40236131 | 011-23725093 | paritosh.singhal@gem.gov.in |
| ACEO | 011-40236141 | 011-23725099 | hrs.aceo@gem.gov.in |
| JS & ACEO & CVO | 011-40236174 | 011-23725090 | aceo1-gem@gem.gov.in |
| DCEO | 011-40236117 | – | ak.rai@gem.gov.in |
| DCEO | 011-40236114 | – | rajesh.jain072@gem.gov.in |
| DCEO | 011-40236122 | – | sk.gupta061@gem.gov.in |
| DCEO | 011-40236123 | – | manju.sharma64@gem.gov.in |
| DCEO | 011-40236124 | – | yk.pathak@gem.gov.in |
| DCEO | 011-40236125 | – | dharnidhar.jha@gem.gov.in |
| DCEO | 011-40236126 | – | nirmal.kumar63@gem.gov.in |
| DCEO | 011-40236132 | – | ak.jain@gem.gov.in |
| DCEO | 011-40236112 | – | av.muralidharan@gem.gov.in |
| DCEO | 011-40236143 | – | senjeet.kumar@gem.gov.in |
| Program Management Head, Market Health Head | 011-40236162 | – | upmith.singh@gem.gov.in |
| OSD to CEO | 011-40236140 | – | osdtoceo.gem@gem.gov.in |
| PMU-Head | – | – | vp-product@gem.gov.in |
| Seller Organization Head | 011-45738164 | – | head.sellerorg@gem.gov.in |
| Vice President-Product | 011-45738121 | – | lily.prasad@gem.gov.in |
| Director-Product Analytics | 011-45738111 | – | amit.agarwal@gem.gov.in |
| Lead Buyer Dispute Resolution | – | – | led.buydisputresoltn@gem.gov.in |
| Director | – | 011-45738125 | b.choradia75@gem.gov.in |
| Head-Trainings | 011-45738124 | 011-40236134 | dceo.grievance@gem.gov.in head-training@gem.gov.in |
| Head HR- functions | – | – | hr-head-gem@gem.gov.in |
| Lead innovations, Start ups | 011-40236155 | – | anurag.awasthi@gem.gov.in |
| Director | 011-40236116 | 011-23725095 | grm1-gem@gem.gov.in |
| Director | 011-45738114 | – | deepesh.gehlot@gem.gov.in |
| Director – Product | – | – | director-product@gem.gov.in |
| Director – Quality | director-quality@gem.gov.in | ||
| Advisor – Procurement Policy and Contract Frame Work | 011-40236111 | 011-23725094 | ak.kamra@gem.gov.in |
| Advisor – Business Functions and Integration | 011-40236121 | 011-23725097 | kc.jha@gem.gov.in |
| Advisor – Railways | 011-40236137 | – | advisor.railways@gem.gov.in |
| Advisor- IT | 011-40236100 | – | advisor-it@gem.gov.in |
| Advisor-Defence Procurement | 011-40236157 | – | advisor-defproc@gem.gov.in |
| DD-Incident Management | – | 011-45738132 | – |
| Director Seller Cluster Management | 011-40236197 | 011-23708105 | dir.sellerclustermgt[@[gem.gov.in |
| Head Super Category | 011-45738118 | – | head.supercategory@gem.gov.in |
| CM Finance | 011-40236158 | – | sanjeev.kumar1331@gem.gov.in |
| Head-Branding & PR | _ | – | head.branding[hyphen]pr@gem.gov.in |
| Sr. Manager | _ | – | ranu.mookerjee@gem.gov.in |
| Reception | 011-40236197 | 011-23708105 | – |
Facilitators – Training Team
Central Training Team
| State | Name | Designation | |
| CENTRAL TEAM | Akhil Jindal | Training Head | akhil.jindal@intellectdesign.com |
Regional Business Facilitators
| State | Named Resources | Designation | Mobile | |
| ANDAMAN & NICOBAR / ANDHRA PRADESH | Sheik Nizamuddeen | Business Facilitator | 7824074429 | sheik.nizamuddeen@intellectdesign.com |
| BIHAR | Mohammad Imtiyaz Ansari | Business Facilitator | 7823922504 | imtiyaz.ansari@intellectdesign.com |
| KERALA / LAKSHADWEEP | Manesh Mohan | Business Facilitator | 9645642210 | manesh.mohan@intellectdesign.com |
| CHHATTISGARH | Amit kumar Upadhyay | Business Facilitator | 7823922507 | amit.upadhyay@intellectdesign.com |
| DAMAN & DIU / DADRA & NAGAR HAVELI / GUJARAT | Sagar Soni | Business Facilitator | 9099988316 | sagar.soni@ia.ooo |
| DELHI / RAJASTHAN | Suraj Sharma | Business Facilitator | 7823922511 | suraj.sharma@ia.ooo |
| CHANDIGARH / HARYANA | Naveen Joshi | Business Facilitator | 7823922510 | naveen.joshi@ia.ooo |
| MADHYA PRADESH | Sumeet Sharma | Business Facilitator | 7823922515 | sumeet.sharma@ia.ooo |
| Sanjay Kumar Deharia | Business Facilitator | 7987704212 | sanjay.deharia@intellectdesign.com | |
| UTTAR PRADESH | Praveen Kumar Wadhwani | Business Facilitator | 7823922518 | praveen.wadhwani@intellectdesign.com |
| HIMACHAL PRADESH / JAMMU & KASHMIR / PUNJAB | Kush Tyagi | Business Facilitator | 7823922519 | kush.tyagi@ia.ooo |
| MAHARASHTRA | Nikhil Patil | Business Facilitator | 7823922501 | nikhil.patil@ia.ooo |
| JHARKHAND | Kumar Amritanshu | Business Facilitator | 9971993542 | kumar.amritanshu@ia.ooo |
| ARUNACHAL PRADESH / ASSAM / MEGHALAYA / MANIPUR / MIZORAM / NAGALAND / TRIPURA | Niraj Nikunj | Business Facilitator | 9971119503 | Niraj.Nikunj@intellectdesign.com |
| GOA / KARNATAKA | H S Gowtam | Business Facilitator | 9379049700 | Gowtama.Shashimouly@intellectdesign.com |
| ODISHA | Sudhansu Pradhan | Business Facilitator | 8093694688 | Sudhansu[dot[Pradhan@intellectdesign.com |
| PUDUCHERRY / TAMIL NADU | Ramesh Mahadevan | Business Facilitator/Master Trainer | 7823922516 | ramesh.mahadevan@intellectdesign.com |
| TELANGANA | Jayavadivel Raja | Business Facilitator/Master Trainer | 7823922517 | jayavadivel.raja@intellectdesign.com |
| WEST BENGAL | Biswajit Sarkar | Business Facilitator | 7278009733 | biswajit.sarkar@ia.ooo |
| UTTARAKHAND | Shashank Sharma | Business Facilitator | 6381085612 | shashank.sharma@intellectdesign.com |
Useful Links
Social Sites
Frequently Asked Questions
What are the reasons that price variations between GeM and other Market Places? (Buyer Question)
The variation in retail price and GeM Price of a product may be due to below factors.
a) GeM offered prices are inclusive of all taxes.
b) GeM products may have a different warranty period.
c) GeM may offers onsite warranty for some products.
d) The other reason also payment terms.
Why I am not getting “Direct Purchase” option, what could be the reason? (Buyer Question)
Direct Purchase option is available upto Rs.25,000. For values more than Rs.25,000 and upto Rs. 5,00,000, Direct Purchase is available for L1 seller, after comparison. The orders above Rs.5,00,000, it is mandatory for the Buyer to proceed with Bid/RA creation.
For Vendors how many days service offering(s) gets approved?
It takes 72 working hours for approval
Is it possible to change price once encrypted & saved AND is it possible to add or edit technical specifications ?
No, it is not possible.
Are the Bids inclusive of GST?
Yes, the offer submitted by the seller is Inclusive of GST