Spectranet Broadband Customer Care helpline Number & E-mail Support
| Customer Support Number | 1800 121 5678 |
| Customer Support E-mail | info@spectra.co |
| New Connection Support | 1860 266 0099 |
Regional Offices & Corporate Office
| Corporate Office | Gurugram Plot No. 21-22, 3rd Floor Udyog Vihar, Phase IV, Gurugram – 122 015 |
| Regional Office – New Delhi | New Delhi Plot No 258, Okhla Industrial Estate, Phase III, New Delhi – 110 020 |
| Regional Office – Bengaluru | Bengaluru 494, Ist Floor, CMH Road, Indiranagar, Bengaluru – 560 038 |
| Regional Office – Chennai | Chennai No.303, Sigma Block, 3rd Floor, Raheja Tower, Mount Road, Anna Salai, Royapettah, Chennai, Tamil Nadu 600002 ( Near LIC towers) |
| Regional Office – Mumbai | Mumbai Shyam Spectra (P) Ltd. Office No. 303, Jaisingh Business Centre, Parsiwada, Sahar Road, Andheri (East), Mumbai – 400 099 |
Appellate Authority
Mr. Anupam Srivastava
Plot no. 21-22, 3rd floor, sector 18,
Udyog Vihar, Phase 4,
Gurugram, Haryana – 122015
appeal@spectra.co
Monday to Friday
9 A.M to 6 P.M
Business Internet Customer Support
Delhi
Link Down/Intermittent Disconnection
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 5 hours post ETR lapse | Delhi Network Delivery Head, Umesh Khandpal, +919873198128, umesh.kandpal@spectra.co & Vijaypal rawat 9582235307, vijaypal.rawat@spectra.co |
| 8 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Latency High & Low Throughput & Other
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 8 hours post ETR lapse | Business Support Manager Vikram Singh 9999630980 vikram.singh@spectra.co |
| 12 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Noida
Link Down/Intermittent Disconnection
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 5 hours post ETR lapse | Noida Network Delivery Head Major Sengar 9711117637 major.sengar@spectra.co |
| 8 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Latency High & Low Throughput & Other
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 8 hours post ETR lapse | Business Support Manager Vikram Singh 9999630980 vikram.singh@spectra.co |
| 12 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Gurugram
Link Down/Intermittent Disconnection
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 5 hours post ETR lapse | Gurgaon Network Delivery Head Anoop Singh Jaswal 9953600581 anoop.jaswal@spectra.co |
| 8 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Latency High & Low Throughput & Other
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 8 hours post ETR lapse | Business Support Manager Vikram Singh 9999630980 vikram.singh@spectra.co |
| 12 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Bangalore
Link Down/Intermittent Disconnection
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 5 hours post ETR lapse | Bangalore Network Delivery Head Suresh Vadivel Kumar 9319199543 suresh.kumar1@spectra.co & Akbarpasha Shaik 9513400889 akbarpasha.shaik@spectra.co |
| 8 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Latency High & Low Throughput & Other
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 8 hours post ETR lapse | Business Support Manager Vikram Singh 9999630980 vikram.singh@spectra.co |
| 12 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Chennai
Link Down/Intermittent Disconnection
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 5 hours post ETR lapse | Chennai Network Delivery Head V Dhanuraman 9884966969 v.dhanuraman@spectra.co |
| 8 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Latency High & Low Throughput & Other
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 8 hours post ETR lapse | Business Support Manager Vikram Singh 9999630980 vikram.singh@spectra.co |
| 12 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Mumbai
Link Down/Intermittent Disconnection
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 5 hours post ETR lapse | Mumbai Network Delivery Head Samji Samkutty 9833000389 samji.samkutty@spectra.co |
| 8 hours post ETR lapse | National Escalation Desk, ned@spectra.co |
Latency High & Low Throughput & Other
| 2 Hours post ETR lapse | Business Support Escalation Lead, Sumit Kumar, 9953602883, sumit.kumar@spectra.co |
| 8 hours post ETR lapse | Business Support Manager Vikram Singh 9999630980 vikram.singh@spectra.co |
| 12 hours post ETR lapse | National Escalation Desk, ned@spectra.co |