BSES Yamuna Power Limited (BYPL) is a joint venture of Reliance Infrastructure Ltd. and the GoNCTD. Which covers 200 Sq KMS and around 15 Lakhs Customers in Central and East Delhi. It Serves 14 divisions. The Customer complaint toll free numbers and grievance cell details provided below.
BSES Yamuna Customer Care Toll Free Helpline & E-mail
| Helpline Number 24×7 | 19122 |
| helpline 24×7 Call center | 011-39999808 |
| Streetlight Emergency Number | 011-41999808 |
| SMS Service | 5616108 |
| E-mail Support | bypl.customercare@relianceada.com |
| Report Theft Information via WhatsApp | 8588892156 |
Consumer Grievance Redressal Mechanism
TIER-I
Not response or not satisfied with above contacts customer may approach the following levels, 1) Customer care officer 2) Business manager 3)Circle Head 4) Head(Customer Service). Customer may mail in 4th level of resolve of the problem to the below address
E-mail: bypl.customercare@relianceada.com
Post: Head, Customer Care, BSES Yamuna Power Ltd., Corporate Annexe building, CBD-3, Karkardooma, Delhi-110032
TIER-II(Independent Forum-Consumer Grievance Redressal Forum u/s 42 of Electricity Act, 2003)
If the problem is not resolved in the stage of Tier -1, Consumer may approach Consumer Grievance Redressal Forum(CGRF) as below
Consumer Grievance Redressal Forum(CGRF)
Sub-Station Building, Adj to BYPL Head Office,
Near Kurkardooma Courts,Kurkardooma,
Delhi- 110032
Tel: 8010939760
E-mail: cgrfbypl@hotmail.com
TIER-III (Appellate Forum- Electricity Ombudsman u/s of Electricity Act, 2003)
If not satisfied with above CGRF orders, cutomer may approach with the “Electricity Ombudsman” at below mentioned address
Electricity Ombudsman
B-53, Pashchimi Marg,
Opp.Tagore International School,
Vasant Vihar, New Delhi-110057.
Tel: 011-26144979
Email: elec_ombudsman@yahoo.com
Report Corruption
BYPL Vigilance Department
Ph. no. : 8010930719
Whatsapp No. : 8588892156
E-mail : bypl.vigilance@relianceada.com
Useful Links
Social Links
Divisional Offices
| Division Area | Contact Address |
|---|---|
| CHANDNI CHOWK | Substation Bldng, Near Town Hall, New Delhi 110006 |
| DARIYA GANJ | Kamla Market Office, Asaf Ali Marg New Delhi 110001 |
| PAHAR GANJ | 11 KV substation,near Aram Bagh Qtr Paharganj, New Delhi – 110055 |
| SHANKAR ROAD | 33 KV,Substation Building, Shankar Road, NEW DELHI 110060 |
| PATEL NAGAR | Substation Bldng, Block-18, East Patel Nagar,New Delhi -110018 |
| KARKARDOOMA | BSES Corporate Annexe ,CBD-III GRID,Ground floor,Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032. |
| G T ROAD | Substation Bldg, GT Road, Shahdara Adj to Hind Pocket Books ,Delhi-110095 |
| KRISHNA NAGAR | F-15/2, Krishna Nagar, New Delhi-110051 |
| LAXMI NAGAR | East Guru Angad Nagar, Radhu Palace, Laxmi Nagar-110092 |
| MAYUR VIHAR I-II | Substation Bldng, Adj to LSC, pocket 1, Mayur vihar-1,New Delhi |
| MAYUR VIHAR -III | Substation Building -7, Near Somerville School, Vasundhara Enclave, Delhi-110096. |
| YAMUNA VIHAR | Substation Building at C-7, Yamuna Vihar, New Delhi – 110053 |
| KARAWAL NAGAR | 66 KV Grid Station,Bhagirathi, near Gokul puri police station, Yamuna Vihar,Delhi |
| NAND NAGRI | C-102, Tahirpur Grid , Nandnagari New Delhi -110094 |