BSES is a joint venture between Reliance infrastructure Ltd., and GoNCTD. BSES Rajdhani Power Limited(BRPL) is 750 sq kms Largest distribution company in Delhi. It Covers 19 divisions – Alaknanda, Khanpur, Vasant Kunj, Saket, Nehru Place, Nizamuddin, Sarita Vihar, Hauz Khas, R K Puram, Janakpuri, Najafgargh, Nangloi, Mundka, Punjabi Bagh, Tagore Garden, Vikas Puri, Palam and Dwarka.
BSES Rajadhani Customer Care Number, E-mail
| Helpline Toll Free 24×7 | 19123 |
| Helpline Number 24×7 | 011-3999 9707 (Call Center) |
| E-Mail Support | brpl.customercare@relianceada.com |
| E-mail Customer Support Head | brplhead.customercare@relianceada.com |
| Harassment, Unethical Practices, Corruption related Complaints Via E-mail | brpl.vigilance@relianceada.com |
| Call regarding – Harassment, Unethical Practices, Corruption related Complaints | +91 11 2627 3311 |
| Report Theft Information via WhatsApp | 95550 10022 |
| SMS Service | 5616107 |
| BRPL Corporate office | BSES Rajdhani Power Limited BSES Bhawan, Nehru Place, New Delhi-110019 Nearest Landmark: Nehru Place Bus Terminus. Telephone: 011-39999911 Fax: 011-26419833 |
Consumer Grievance Redressal Mechanism
TIER-I
Consumer May contact through the above mentioned contact numbers, e-mail support for their issues like load enhancement/reduction, name/category change, new connection, wrong billing/reading, faulty/burnt/slow/fast meter, power outage, power fluctuation, not working of street light, reporting theft etc…
Customer may contact customer care executive, Business Manager, Circle head, Head Customer Services with the above mentioned contacts and post : Head- Customer Care, BSES Rajadhani Power Ltd, BSES Bhavan, Nehru Place, New Delhi-110019.
TIER-II (Independent Forum-Consumer Grievance Redressal Forum u/s 42 of Electricity Act,2003)
If not satisfied or not resolved complaint consumer may approach the Consumer Grievance Redressal Forum (CGRF)
Consumer Grievance Redressal Forum (CGRF)
Sub Station Building,
Sector V, Push Vihar,
New Delhi-110017,
Telephone-011-8468952631,8468935702.
Fax: 29564400
E-mail: cgrfbrpl@gmail.com
TIER-III (Appellate Forum-Electricity Ombudsman u/s 42 of Electricity Act,2003)
In case of not satisfied with the CGRF, consumer may approach “Electricity ombudsman” at the below mentioned address
B-53, Pashchimi Marg,
Opp: Tagore International School,
Vasant Vihar, New Delhi-110057,
Tel: 011-26144979
E-mail: elect_ombudsman@yahoo.com
Useful Links
Self Meter reading registration
Social links & App
Divisional Offices
| Name of the Division | Address |
|---|---|
| ALAKNANDA | BSES Customer Care Centre, E-Block Greater Kailash-2, near Gurudwara, New Delhi – 110048 |
| KHANPUR | BSES Sub-Station Southend Apartment MB Road, near Indian Oil Petrol Pump Pulprahladpur, New Delhi – 110044 |
| SAKET | Adhchini 33 KV Grid Building, Aurobindo Marg, near Hero Honda Showroom, New Delhi – 110017 |
| VASANT KUNJ | Sector C- 9, Vasant Kunj, near Mother Dairy, New Delhi – 110070 |
| NEHRU PLACE | E-Block , Substation Building, East of Kailash, behind Sapna Cinema, New Delhi – 110019 |
| NIZAMMUDIN | 11 KV Sub-Station, Nizamuddin West, near HP Petrol Pump, New Delhi – 110013 |
| SARITA VIHAR | BSES Sub-station Building, Community Centre, New Friends Colony, near New Friends Colony Police Station, New Delhi – 110065 |
| R K PURAM | BSES Rajdhani Power Ltd. West Block, Sec-I, R.K Puram, near Sewa Bhavan, New Delhi – 110066 |
| HAUZ KHAS | A-1/27, Safdarjung Enclave, near Green Field School, New Delhi – 110029 |
| JANAK PURI | G-8 Maya Enclave , Near Shaheed Pawan Sahani Chowk , Hari Nagar, New Delhi -110064 |
| NAJAFGARH | 220 KV Grid Sub Station, Najafgarh, opposite Delhi Jal Board Office, New Delhi – 110043 |
| JAFFARPUR | 220 KV Grid Sub Station, Najafgarh, opposite Delhi Jal Board Office, New Delhi – 110043 |
| NANGLOI | Substation Building No 1, Guru Har Krishan Nagar, Paschim Vihar, opposite Gurudwara, New Delhi – 110087 |
| MUNDKA | Substation Building No 1, Main Rohtak Road, near Surajmal Stadium, New Delhi – 110041 |
| PUNJABI BAGH | Road No- 22, East Punjabi Bagh, near Dhingra Park, New Delhi – 110026 |
| TAGORE GARDEN | Tagore Garden, near Central Market, New Delhi – 110027 |
| VIKAS PURI | District Centre Janakpuri, beside Sub Registrar Office, New Delhi – 110058 |
| UTTAM NAGAR | District Centre Janakpuri, beside Sub Registrar Office, New Delhi – 110058 |
| MOHAN GARDEN | District Centre Janakpuri, beside Sub Registrar Office, New Delhi – 110058 |
| PALAM | C-2-D, Janakpuri, Dabri More, Palam, near Orchid Hospital, New Delhi – 110058 |
| DWARKA | C-2C, Pocket 12, Janakpuri, near Agarwal Bhawan, New Delhi – 110058 |
Digi Seva Kendra (DSK) Contact Details
| Digi Seva Kendra | Serving Division | Address |
| Nehru Place | Alaknanda | BSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019 |
| Nehru Place | Nehru Place | BSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019 |
| Nehru Place | Nizamuddin | BSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019 |
| RK Puram | Hauz Khas | BSES Bijli Digi Seva Kendra, 33 KV Grid, Near Sewa Sadan, West Block, SEC – I R.K Puram, New Delhi – 110066 |
| RK Puram | R.K. Puram | BSES Bijli Digi Seva Kendra, 33 KV Grid, Near Sewa Sadan, West Block, SEC – I R.K Puram, New Delhi – 110066 |
| Saket | Saket | BSES Bijli Digi Seva Kendra, 33 KV Grid, BSES Adchini New Delhi-11016 |
| Vasant Kunj | Vasant Kunj | BSES Bijli Digi Seva Kendra, Near Sector A, Pkt C, Opposite D-1, Vasant kunj New Delhi 110070 |
| Paschim Vihar | Mundka | BSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063 |
| Paschim Vihar | Nangloi | BSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063 |
| Paschim Vihar | Punjabi Bagh | BSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063 |
| Dashrath Puri | Palam | BSES Bijli Digi Seva Kendra, BSES G2 – Grid Dashrathpuri, Opp. Dashrathpuri Metro Gate no. 3, New Delhi-110045 |
| Dashrath Puri | Dwarka | BSES Bijli Digi Seva Kendra, BSES G2 – Grid Dashrathpuri, Opp. Dashrathpuri Metro Gate no. 3, New Delhi-110045 |
| Janakpuri | JanakPuri | BSES Bijli Digi Seva Kendra, Hari Nagar, Maya Enclave Near Ghanta Ghar, Opposite Narayan Mandir, New Delhi-110064 |
| Vikaspuri | Mohan Garden | BSES Bijli Digi Seva Kendra, BSES Janakpuri District Centre Near Transport Authority New Delhi-110058 |
| Vikaspuri | Uttam Nagar | BSES Bijli Digi Seva Kendra, BSES Janakpuri District Centre Near Transport Authority New Delhi-110058 |
BRPL Offices in South Circle
| Circle | Division | Office |
| South | Saket(SKT) | (Customer/Cash/DGM(Commercial), Adchini Mehrouli Road |
| South | Saket(SKT) | CGRF, Sec-5,Pushp Vihar, Phone No : 32978194/32978195-Fax:29564400 |
| South | Saket(SKT) | MMG/EMG Lab, Sec-7,Pushp Vihar |
| South | Saket(SKT) | DGM(Operational), D-Block,Saket |
| South | Saket(SKT) | Assistance Center, MMTC,Near Aurbindo College |
| South | Saket(SKT) | Assistance Center, MIG Saket |
| South | Saket(SKT) | Assistance Center, Jaunapur |
| South | Saket(SKT) | Assistance/Cash Center, Chattarpur, Phone No : 32960237 , 26303734 |
| South | Sarita Vihar(SVR) | Store, Sri Niwas Puri |
| South | Sarita Vihar(SVR) | Customer/Cash/DGM(Commercial), New Friends Colony |
| South | Sarita Vihar(SVR) | Assistance Center, Sri Niwas Puri,Opp Sarvodaya Vidayala, Phone : 32960234 |
| South | Sarita Vihar(SVR) | Assistance Center, Kalindi Colony Near C-35, Phone : 32506020 / 26926571 |
| South | Nehru Place(NHP) | DSS Office, Okhla Phase-3 Building |
| South | Nehru Place(NHP) | Customer/Cash/DGM(Commercial), E Block East of kailash,Near Sapna Cinema |
| South | Nehru Place(NHP) | Head Office/Cash Counter, BSES Bhawan, Phone No : 3009-9999- Fax: 39999890 |
| South | Nehru Place(NHP) | Cash Counter, VSNL Grid |
| South | Nehru Place(NHP) | Assistance/Cash Center/, Okhla Phase-2, Phone No : 32959893 / 26385095 |
| South | Nehru Place(NHP) | Dispensary, Kailash Colony market |
| South | Nehru Place(NHP) | Office Building/Cash Counter, Building 20 |
| South | Nehru Place(NHP) | Assistance Center, Amar Colony near Gurudwara Phone No : 32959858 / 32594189 |
| South | Nehru Place(NHP) | Assistance Center, Okhla Ph-2 Complain Center |
| South | Nehru Place(NHP) | Assistance/Cash Center, Okhla Phase-3, Phone No : 32959817 / 26926487 |
| South | Alaknanda(ALN) | Assistance/Customer/Cash/DGM(Commercial, GK-2 , Phone No : 32970794 / 29211269 |
| South | Alaknanda(ALN) | Vigilance Office, I-Block C.R. Park |
| South | Alaknanda(ALN) | Assistance Center, DDA Flats,Kalkaji, Phone No : 32475118 / 26026271 |
| South | Alaknanda(ALN) | Assistance Center, OKHLA PHASE-1, Phone No : 32006997 / 26814911 |
| South | Vasant Kunj(VKJ) | Assistance/Cash/DGM(Commercial), C-9,Vasant Kunj, Phone No : 32960168 / 26124974 |
| South | Vasant Kunj(VKJ) | Assistance/Cash Center, Kapashera, Phone No : 25069166 |
| South | Vasant Kunj(VKJ) | Assistance/Cash Center, MahipalPur Phone No : 32960246 / 26783316 |
| South | Vasant Kunj(VKJ) | Assistance/Cash Center, D-4,VasantKunj Phone No : 32960248 / 26125283 |
| South | Vasant Kunj(VKJ) | Assistance Center, Bijwasan, Phone No : 32960166 / 28061932 |
| South | Hauz Khas(HKS) | Customer/Cash/DGM(Commercial), A-1/27,Safdarjung Development Area |
| South | Hauz Khas(HKS) | Cash Counter, Police Colony,Hauz Khas |
| South | Hauz Khas(HKS) | MMG, Bhim Nagari,Opp IIT Gate. |
| South | Hauz Khas(HKS) | Assistance Center, Green Park, Phone:32952920 / 26562700 |
| South | Hauz Khas(HKS) | Regulatory Body, DERC Building, Phone No : 26673276/26673608 |
| South | Nizamudin(NZD) | Customer/DGM(Commercial), Nizamuddin West |
| South | Nizamudin(NZD) | Assistance Center/Furniture Store, Jangpura Store, Phone No : 32596485 / 9350261420/ 24373444 |
| South | Nizamudin(NZD) | Assistance/Cash Center, Defence Colony, Phone No : 32960155 / 32960156 / 24331331 |
| South | Nizamudin(NZD) | Assistance Center, Lodhi Colony, Phone No : 32966483 / 32596473 / 24621949 |
| South | Nizamudin(NZD) | Assistance Center, Jangpura Near Community Center |
| South | Khanpur(KHP) | Cash Counter, Pushpa Bhawan,Madangir |
| South | Khanpur(KHP) | Cash Counter, Instl Area,Tuklkabad |
| South | Khanpur(KHP) | Cash/DGM(Commercial), Pul Prahladpur, Phone No : 32475489 / 32988768 / 26366640 |
| South | Khanpur(KHP) | Meter Lab, Meter Lab Pusph Vihar |
| South | Khanpur(KHP) | Assistance/Customer Center, Vishwakarma Colony,Pul Prahladpur |
| South | Khanpur(KHP) | Assistance Center, D Block,Sangam Vihar, Phone No : 32546245 / 26043613 |
BRPL Offices in West Circle
| Circle | Division | Office |
| West | Jaffarpur(JFP) | Cash/Collection Counter, AFO Office,Guru HariKisan Nagar |
| West | Jaffarpur(JFP) | Assistance/Cash/custmer care Office, 66kv Substation Bldg, Phone No : 32990245 / 25318305 |
| West | Jaffarpur(JFP) | Assistance center, Dassa Village, Phone No : 32978580 / 25313238 |
| West | Jaffarpur(JFP) | Assistance center, Ujwa Village, Phone No : 32978513 / 25318306 |
| West | Jaffarpur(JFP) | Assistance center, CRPF Building, Phone No : 32475529 |
| West | Jaffarpur(JFP) | Assistance center, Mitraun Village, Phone No : 32475526 / 28011033 |
| West | Jaffarpur(JFP) | Assistance center, Ghuman Hera, Phone No : 32978465 |
| West | Najafgarh(NJF) | Collection/Cash/Custmer care Office, 220 kv S/S Building. |
| West | Najafgarh(NJF) | Assistance center, Vill Jhatikra More, Phone No : 32506246 / 25316068 |
| West | Najafgarh(NJF) | Assistance center, Vill-Chawalla, Phone No : 25317375/ 32953821/ 25017375 |
| West | Najafgarh(NJF) | Assistance center, S/S Building Near Bus Stand, Phone No : 32559334 / 32007016 / 32475038 |
| West | Najafgarh(NJF) | Assistance center, S/S Building Daulatpur |
| West | Najafgarh(NJF) | Assistance center, Bharthal, Phone No : 25314089 |
| West | Vikaspuri(VKP) | GIS WEST+TRAINING CENTER, GIS WEST,VIKASPURI |
| West | Vikaspuri(VKP) | Assistance / Collection Center, Milap Nagar,Uttam Nagar, Phone No : 32529171 / 28562880 / 32982657 |
| West | Vikaspuri(VKP) | Assistance center, LIG-2,Hostal Village, Phone No : 32007074 / 25355600 |
| West | Vikaspuri(VKP) | Assistance center, C-Block Near Gym Park, Phone No : 32475508 / 25571025 |
| West | Vikaspuri(VKP) | Assistance/Cash Center, Anand Vihar,Uttam Nagar |
| West | Tagore Garden(TGN) | Assistance/Cash/Collection Counter, 24 Block Tilak Nagar, Phone No : 32475385 / 25998330 |
| West | Tagore Garden(TGN) | Assistance/ Collection Center, Near Raghuveer Nagar,A-Block, Phone No : 32007143 / 25913560 |
| West | Tagore Garden(TGN) | Customer Care, Distt Office. |
| West | Dwaraka(DWK) | Assistance Center, Sec-13,Pkt-1,Ph-2, Phone No : 32546079 |
| West | Dwaraka(DWK) | Sec-4, In front of DPS School, Phone No : 32007073 / 28034960 |
| West | Nangloi(NGL) | Customer/Cash/Collection Office , Guru Hari Kisan Nagar,Near Meta Singh School. |
| West | Nangloi(NGL) | Assistance/Cash office, NH-10,Petrol Pump. |
| West | Nangloi(NGL) | Assistance Center, S/S No-5,Udyog Nagar, Phone No : 32978237/ 25185300 |
| West | Nangloi(NGL) | Assistance Center, GH-9,Opp Sunder Vihar,Paschim Vihar, Phone No : 32966528 / 25280910 |