Customer Support
| Customer Care Number in India | 1800 209 8700 |
| Customer Care Out Side India | +91 22 62749898 |
| WhatsApp Support | 022-62749898 |
| For Online Purchases | 8828840199 |
| E-mail Support | customer.first@indiafirstlife.com |
| Claim Support | claims.support@indiafirstlife.com |
| Hospital Network | https://iflnetwork.medibuddy.in/IFL/searchHosp.jsp |
SMS Services
| Get Fund Value | SMS: FUND <Policy No> to 92444 92444 |
| Policy Information | SMS: POLICY <Policy No> to 92444 92444 |
Office Contacts
Corporate Office
IndiaFirst Life Insurance Company Limited
12th and 13th Floor, North [C] wing,
Tower 4, Nesco IT Park, Nesco Center,
Western Express Highway, Goregaon (East),
Mumbai – 400063.
Grievance Redressal / Complaint Process
| Level -1 (Resolve time: within 15 Calendar Days) | Call: 1800-209-8700 E-mail: customer.first@indiafirstlife.com Mail / Courier: Customer Care IndiaFirst Life Insurance Company Ltd 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063 |
| Level -2 (Resolve time: within 15 Calendar Days) | Grievance Redressal Officer IndiaFirst Life Insurance Company Ltd 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063 Email: grievance.redressal@indiafirstlife.com |
| Level -3 (Resolve time: within 15 Calendar Days) | Consumer Affairs Department Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda Gachibowli, Hyderabad- 500032, Telangana. Call: 18004254732 E-mail: complaints@irda.gov.in FAX: 91- 40 – 6678 9768 Website : http://www.igms.irda.gov.in/ |
| Level -4 | Insurance Ombudsmen |
Products Offered
- Term Plans
- Investment Plans – ULIPS
- Micro Life Insurance Plans
- Common Service Center Plans (CSC)
- IndiaFirst Life Riders
- Saving Plans
- Retirement Plans
- Child Plans
- Point of Sale (POS)
Useful Links
IRDAI’s Consumer Education Website