CoinDCX Customer Care
| Customer Care | support@coindcx.com |
| For grievance redressal | grievance@coindcx.com |
| Press | media.queries@coindcx.com |
| Regulatory Issues | legal@coindcx.com |
| General | team@coindcx.com |
CoinDCX is a famous cryptocurrency exchange platform in India, offering a secure and user-friendly environment for trading a wide range of digital assets. To provide seamless support for its users, CoinDCX has established a dedicated customer care service. Here’s a summary of their key features and offerings:
Key Features of CoinDCX Customer Care
Support Channels
- Help Center: A comprehensive self-service platform that provides articles and guides to resolve common issues related to account setup, trading, deposits, withdrawals, and security
- Email Support: Users can contact the support team via email for detailed assistance.
- Ticket System: A structured way to raise specific issues by submitting tickets through the CoinDCX platform.
Response Time
CoinDCX aims to provide timely responses, usually within 24-48 hours, depending on the nature of the query
Multilingual Support
Assistance is available in English and other regional languages, catering to users from diverse backgrounds in India
Security and Privacy
Customer support never asks for sensitive information such as passwords, OTPs, or private keys, ensuring user safety.
Proactive Notifications
Updates about system maintenance, feature upgrades, or any disruptions are communicated proactively via the app, website, and email.
Common Issues Handled by CoinDCX Customer Care
- Account verification and KYC process.
- Deposits and withdrawals (INR and cryptocurrencies).
- Trading-related queries (buy/sell orders, market issues).
- Security concerns (account recovery, two-factor authentication issues).
- Tax-related clarifications for cryptocurrency transactions.
Useful Links
| Website | https://coindcx.com/ |
| https://www.facebook.com/CoinDCX/ | |
| https://www.linkedin.com/company/coindcx/ | |
| X | https://x.com/coindcx |