Customer Support
| Customer Care Number | 011-49580301 |
| E-mail Support | customerservice@bafindia.com |
Office Contacts
Bussan Auto Finance India Private Limited
Registered & Corporate Office
4th Floor, Videocon Tower,
E-1, Jhandewalan Extension
New Delhi – 110055, India.
Regional Offices
| Gujarat – Ahmedabad | Unit No. 606-607 Vivan Square, Jodhpur Cross Road, Satellite, Ahmedabad Pin- 3800015 Phone: 079-40233333 Fax: 079-40063476 |
| Maharashtra – Pune | Office No. 304, 3rd Floor, Kapil Towers, Wing – A, Plot No. 87/B, Sangamwadi, Pune – 411001, Maharashtra Phone: 7030150555 Fax: 020-41034509 |
| Uttar Pradesh | 303, Shalimar Square, 126/31 BN Road, Lucknow-226001 Phone: 0522-4055333 Fax: 0522-4055343 |
| Madhya Pradesh | 2nd Floor, Sheela Arcade, Z/15, Zone 1, Maharana Pratap Nagar, Bhopal – 462011, Phone: 0755-4099400 Fax: 0755-4099410 |
| Delhi – New Delhi (Head Office) | 4th Floor, Videocon Tower, E-1, Jhandewalan Extn. New Delhi -110055, India Phone: +91-11-4361-1111 Fax: +91-11-4361-1139 |
| Andhra Pradesh – Vijayawada | 2nd Floor, Plot No. 16, 40-6/2-16, Opp. Siddhartha Public School, Mogalrajpuram, Vijayawada – 520010 Phone: 91-866-2463260 Fax: 91-866-2463283 |
| Karnataka – Bangalore | Bussan Auto Finance India Private Limited, Unit no. 206, 2nd Floor, Money Chambers, KH Road, Bangalore – 560027 Phone: 080-43549112 Fax: 080-43549110 |
| Tamil Nadu – Chennai | 12th Floor, Lebara Tower, Door No. 327, Anna Salai Teynampet, Chennai – 600006 Phone: 04443405450 Fax: 044-43405459 |
| Rajasthan – Jaipur | NS-1, Old Shopping Centre, Second Floor, Pragati Path, Bajaj Nagar, Jaipur – 302015 Phone: 0141-2709405 Fax: 0141-2709406 |
| Orissa – Bhubaneswar | Plot No-19, Unit-4, Kasturi Medical Care Center, Bhoumya Nagar, Bhubaneswar-751001 Phone: 0674-2533072 Fax: 0674-2393193 |
| Assam – Guwahati | Redstone Building, 2nd Floor, Plot No. 213, Rukmani Gaon, GS Road, Guwahati, Dispur, Kamrup (M), Assam – 781006 Phone:- +91 7578995469 Phone: 0361-2340187 |
| West Bengal – Kolkata | P-255 B, First Floor, CIT Road, Scheme VI (M), Kakurgachi, Kolkata – 700054 Phone: 033-40172900 Fax: 0674-2393193 |
Grievance Redressal Process & Contacts
Level-1
Contact below Customer Care Support
| Customer Care Number | 011-49580301 |
| E-mail Support | customerservice@bafindia.com |
Level-2
The Problem is not resolved within 10 days, customer may contact Nodal officers mentioned as below
| Locations | Nodal Officer Contacts |
| Delhi, Jaipur, Lucknow | Nodal Officer – North Zone 4 th Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi – 110055 Phone: 011 – 4361 1117 Email ID: nodalofficernorth@bafindia.com |
| Chennai, Madurai, Cochin, Hyderabad, Vijayawada, Calicut, Bangalore | Nodal Officer – South Zone 12th Floor, Lebara Tower, Door No. 327, Anna Salai, Teynampet, Chennai – 600006, Tamil Nadu Phone: 044 – 4041 2638 Email ID: nodalofficersouth@bafindia.com |
| Pune, Ahmedabad, Bhopal | Nodal Officer – West Zone 304, 3rd Floor, Kapil Towers, Wing A, Final Plot no. 87/B, Sangamwadi, Pune – 411001, Maharashtra Phone : 07030152555 Email ID: nodalofficerwest@bafindia.com |
| Kolkata, Ranchi, Guwahati, Bhubaneswar | Nodal Officer- East Zone P-255B, First Floor, CIT Road, Scheme VI (M), Kakurgachi, Kolkata – 700054, West Bengal Phone: 033 – 4017 2909 Email ID: nodalofficereast@bafindia.com |
Level-3
If the customer not get the resolution with the above levels, customer may contact Grievance Redressal Officer mentioned the below
Grievance Redressal Officer
Bussan Auto Finance India Pvt. Ltd.
4th Floor, Videocon Tower
E-1 Jhandewalan Extension
New Delhi-110055
Ph. 011 – 4361 1117
Email: grievanceofficer@bafindia.com
Level-4
If the customer did not meet the resolutions with the Grievance officer, customer may contact the NBFC Ombudsman mentioned as below
| Locations | NBFC Ombudsman |
| Delhi, Uttar Pradesh Uttarakhand Haryana Punjab Union Territory of Chandigarh Himachal Pradesh Rajasthan State of Jammu and Kashmir | NBFC Ombudsman, North Zone C/o Reserve Bank of India, Sansad Marg, New Delhi -110001 Tel No. 044 – 25395964 Fax No. 25395488 |
| Tamil Nadu Andaman and Nicobar Islands Karnataka Andhra Pradesh Telangana Kerala Union Territory of Lakshadweep Union Territory of Puducherry | NBFC Ombudsman, South Zone C/o Reserve Bank of India Fort Glacis, Chennai 600 001 Tel No. 044 – 25395964 Fax No. 044 – 25395488 |
| Maharashtra Goa Gujarat Madhya Pradesh Chhattisgarh Union Territories of Dadra and Nagar Haveli Daman and Diu | NBFC Ombudsman, West Zone C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 |
| West Bengal Sikkim Odisha Assam, Arunachal Pradesh Manipur Meghalaya, Mizoram Nagaland Tripura Bihar Jharkhand | NBFC Ombudsman, East Zone C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 Tel. No. 033 – 22304982 Fax No. 033 – 22305899 |
Useful Links
Repayment Options